“SAP Business One supports serial and batch tracking of our products. As a healthcare and medical distributor, that was very important to us. With software that scales as we grow, we integrated two additional companies that we started. We call that robust.” Noah Shroot – Manager, W9
Industry
Wholesale Distribution – Dental Equipment
Employees
10 – 15 staff
Tracking Dental and Medical Products Across Australia with SAP Business One
Background Overview
As a major importer and wholesale distributor of dental and medical products, W9 distributes its extensive range of products Australia wide to customers including dental and medical distributors, government clinics health funds and universities. To streamline its inventory and operations and introduce a scalable platform to support growth, W9 adopted the SAP Business One application with the help from Leverage Technologies, an SAP gold partner.
The Challenge
“In 2004, W9 implemented SAP Business One. We were looking for a scalable, robust ERP system that would allow us to grow and would provide us with strong financial control, strong inventory control and strong distribution.” Noah Shroot – Manager, W9
- Support company growth with a scalable, robust platform that can manage all companies within the W9 group;
- Establish standardized processes for supply chain management;
- Introduce product tracking.
Why SAP Business One and Leverage Technologies
“When we were looking for a partner we wanted a company that had good support and very good reputation in the industry and Leverage Technologies are number one.” Noah Shroot – Manager, W9
- Software that supports oversight for financial, inventory, and distribution processes;
- Valuable assistance from Australia-based Leverage Technologies, an SAP channel partner who delivers SAP Business One;
- Access to the right people – whether in sales, support, or management – provided by Leverage Technologies.
The Outcome
“Being a healthcare and medical distributor it’s really important that we have strong serial and batch tracking on our products and SAP Business One allows us to do that.” Noah Shroot – Manager, W9
“It’s been able to streamline the picking, packing, fulfillment of orders as well as procurement, supply chain, logistics and all aspects of the business.” Warren Roberts – SAP Consultancy Director, Leverage Technologies
- Scaled software easily from handling just 12 orders a day to handling hundreds of orders;
- Streamlined picking, packing, order fulfillment, procurement, and supply chain logistics;
- Gained confidence to continue growth and expand presence throughout Australia.
Frequently Asked Questions
What operational challenges prompted W9 to implement SAP Business One?
W9 needed a scalable, robust ERP system capable of supporting rapid business growth and managing multiple companies within the W9 group. As a major importer and distributor of dental and medical supplies across Australia, W9 required standardised supply chain management processes alongside complete product tracking to streamline order fulfilment and inventory oversight.
How does SAP Business One support serial and batch tracking for medical distributors?
SAP Business One provides built in serial and batch tracking capabilities, which are essential for healthcare, dental, and medical product distributors. This functionality enables precise product traceability across the entire supply chain, giving businesses full confidence in regulatory compliance, quality control, and inventory accuracy.
What measurable business results did W9 achieve after working with Leverage Technologies?
With guidance from Leverage Technologies, W9 achieved a 50 percent reduction in order processing time. The platform enabled W9 to scale smoothly from handling just 12 orders per day to efficiently processing hundreds of daily orders while integrating two additional companies into the group.
Is SAP Business One suitable for small to medium wholesale distribution companies?
Yes. W9 successfully adopted SAP Business One with a team of 10 to 15 employees, demonstrating that the platform is ideal for growing small to medium enterprises. It delivers enterprise level inventory, financial, and logistics management without requiring massive internal IT overhead.
Why choose Leverage Technologies as an SAP Business One implementation partner in Australia?
Leverage Technologies is an experienced SAP gold partner offering local Australia based support and implementation services. Clients gain direct access to knowledgeable specialists across sales, technical support, and management, ensuring a smooth transition, tailored system configuration, and long term operational growth.
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