Customer data is potentially your organisation’s most valuable asset. If you don’t understand your customers, you’ll struggle to:
Spot and quickly adapt to product/service/market trends
Effectively deliver what customers want in a targeted way
Consistently make sales and retain customers long-term
Creating value for customers also relies on being able to act on data-driven insights across your whole business. Making a sale is just the first step—your systems must allow you to deliver on your promises.
A well-configured Customer Relationship Management (CRM) system integrated with a flexible enterprise solution gives you end-to-end visibility and control over customer experience.
Modern ERP solutions allow your business to take advantage of data to manage customers, refine your go-to-market strategies, increase sales, and deliver excellent customer service.
Whether you work with Leverage Technologies to configure integrated customer management modules or connect third-party CRM applications, your ability to satisfy customers will be significantly boosted.
Get a solution to improve how you capture and use customer data:
Consolidate data from various sources/channels in real-time
Seamlessly link sales, marketing, and customer service workflows
Automate, improve or eliminate processes to save time and money
Give your team intuitive tools to analyse customer behaviour
Get KPI metrics and powerful reporting to guide decision-making
Monitor performance, problems, and opportunities in real-time
Invest in an enterprise solution that gives you power over the customer journey in the context of more integrated and streamlined business functions.
Leverage Technologies can configure the ideal solution for your business by drawing on our expert knowledge of ERP and CRM software and our in-depth industry experience.
We can help you tailor sales, customer management and reporting modules within innovative ERP solutions from SAP, Sage, and MYOB.
Customer data management and security
Marketing campaign management and EDMs
Sales pipeline management
Quote and opportunity management
Account and case management
Warranty, contracts and field service
Detailed reporting on sales, forecasts, and pipeline
Highly customer-centric organisations may want to enhance the customer relationship management and analytics capabilities of leading ERP solutions from SAP, MYOB, and Sage.
Leverage Technologies can help you:
Select the best complementary software and third-party solutions for CRM
Seamlessly connect CRM applications to your ERP solution
Create custom features/apps for improved customer engagement
We regularly share insights on our blog about how a connected digital ecosystem supports improved customer management. Learn more:
Businesses and non-profits are capturing more data than ever before about customers, via online transactions, websites, social media and more. However, not all businesses are equipped to leverage this data for improved marketing, sales, production, distribution, and service.
That’s a problem, because:
Customers that feel unseen and unimportant are less likely to spend their money with you or stick around.
Nurturing customer loyalty over time requires consistent, regular, and personalised communication and value-added services.
You can’t keep customers happy if you experience issues with the accuracy of the information, stock availability, project delivery, warehouse dispatch, and other internal processes.
Understanding customer behaviour and preferences so you can tailor your offers to match is the goal. Then, every activity in your value chain needs to happen smoothly in order to meet and exceed customer expectations.
The ability to anticipate needs, personalise your approach to engaging prospects and existing clients, and reliably deliver over the entire customer lifecycle, is a profit-driver. Doing it sustainably requires unified business systems.
It’s possible with a world-class ERP solution and integrated customer relationship management modules or applications.
We can help you implement the ideal enterprise solution encompassing powerful CRM capabilities to deliver a better customer experience.