Understand and delight customers with the best CRM solutions

Customer data is potentially your organisation’s most valuable asset. If you don’t understand your customers, you’ll struggle to:

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Spot and quickly adapt to product/service/market trends

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Effectively deliver what customers want in a targeted way

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Consistently make sales and retain customers long-term

Creating value for customers also relies on being able to act on data-driven insights across your whole business. Making a sale is just the first step—your systems must allow you to deliver on your promises.

A well-configured Customer Relationship Management (CRM) system integrated with a flexible enterprise solution gives you end-to-end visibility and control over customer experience.

Let us help you connect with customers for business success.

Put customers first with easy-to-use insights

Modern ERP solutions allow your business to take advantage of data to manage customers, refine your go-to-market strategies, increase sales, and deliver excellent customer service.   

Whether you work with Leverage Technologies to configure integrated customer management modules or connect third-party CRM applications, your ability to satisfy customers will be significantly boosted.

Get a solution to improve how you capture and use customer data:

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Consolidate data from various sources/channels in real-time

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Seamlessly link sales, marketing, and customer service workflows

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Automate, improve or eliminate processes to save time and money

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Give your team intuitive tools to analyse customer behaviour

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Get KPI metrics and powerful reporting to guide decision-making

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Monitor performance, problems, and opportunities in real-time

Invest in an enterprise solution that gives you power over the customer journey in the context of more integrated and streamlined business functions.

We deliver leading CRM systems

Leverage Technologies can configure the ideal solution for your business by drawing on our expert knowledge of ERP and CRM software and our in-depth industry experience.

We can help you tailor sales, customer management and reporting modules within innovative ERP solutions from SAP, Sage, and MYOB.

We’re experts at configuring Customer Relationship Management modules for:

SAP Business One
SAP Business One
sagex3 Leverage Technologies
sage Intacct

We’ve implemented ERP system features that enable:

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Customer data management and security

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Marketing campaign management and EDMs

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Sales pipeline management

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Quote and opportunity management

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Account and case management

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Warranty, contracts and field service

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Detailed reporting on sales, forecasts, and pipeline

We can expertly integrate your ERP with complementary CRM software:

Highly customer-centric organisations may want to enhance the customer relationship management and analytics capabilities of leading ERP solutions from SAP, MYOB, and Sage.

Leverage Technologies can help you:

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Select the best complementary software and third-party solutions for CRM

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Seamlessly connect CRM applications to your ERP solution

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Create custom features/apps for improved customer engagement

Some of the powerful complementary solutions we recommend:

  • See opportunities more clearly and improve customer experience with a sophisticated suite of sales-centric tools.
  • Enhance your strategy, pricing, quoting, sales processes, billing and analytics.
  • Integrated to SAP Business One to give your business a 360% view of customer engagement.
  • Empower field sales teams with mobile CRM and tools to see stock availability.
  • Easily develop offers, quotes, invoices, and accept payments on the go. 
  • Customer centric e-commerce to help your business establish new markets
  • B2B and B2C
  • Integrated to SAP Business One, Sage X3 and MYOB Advanced
  • Sales and customer centric reporting, giving you the information you need, when and where you need it
  • Integrate Salesforce with SAP Business One, Sage X3 and MYOB Advanced
  • An end to end CRM solution
  • Best of breed solutions for CRM integrated to ERP

Insights on managing customers in a digital economy

We regularly share insights on our blog about how a connected digital ecosystem supports improved customer management. Learn more:

You must get user buy-in for a successful CRM implementation

Why user buy-in is essential for CRM implementation

3 Misconceptions B2B companies have about the digital path to purchase

3 Misconceptions B2B companies have about the digital path to purchase

Big data is already here, how are you capitalising?

Big data is already here, how are you capitalising?

Capitalise on customer data to drive more conversions and long-term loyalty

Businesses and non-profits are capturing more data than ever before about customers, via online transactions, websites, social media and more. However, not all businesses are equipped to leverage this data for improved marketing, sales, production, distribution, and service.

That’s a problem, because:

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Customers that feel unseen and unimportant are less likely to spend their money with you or stick around.

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Nurturing customer loyalty over time requires consistent, regular, and personalised communication and value-added services.

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You can’t keep customers happy if you experience issues with the accuracy of the information, stock availability, project delivery, warehouse dispatch, and other internal processes.

Understanding customer behaviour and preferences so you can tailor your offers to match is the goal. Then, every activity in your value chain needs to happen smoothly in order to meet and exceed customer expectations.

The ability to anticipate needs, personalise your approach to engaging prospects and existing clients, and reliably deliver over the entire customer lifecycle, is a profit-driver. Doing it sustainably requires unified business systems.

It’s possible with a world-class ERP solution and integrated customer relationship management modules or applications.

Connected systems drive positive customer experience

We can help you implement the ideal enterprise solution encompassing powerful CRM capabilities to deliver a better customer experience.