Field workers are often the ‘face’ of your business—how well they perform their duties, satisfy customers, and up-sell products and services can have a significant impact on your reputation and bottom line.
But a positive customer experience doesn’t start and finish in the field. It arises from your organisation’s collective capacity to understand customer needs, operate efficiently, manage resources to meet demand, and make every interaction more frictionless.
To do it well, integrated business systems are a must. We can help you implement a modern, flexible ERP solution to benefit from:
Increased productivity and engagement of your mobile workforce
Improved efficiency and profitability across your entire value chain
Company-wide customer view and performance management capabilities
Empower workers, boost revenues, and connect field service activity to broader business functions and reporting tools, by embracing the right ERP solution.
Get the advice you can trust from a team with field service industry know-how.
We’ve helped numerous Australian SMEs with a focus on field operations to function better with a market-leading enterprise solution.
Our field service management insights have been gained in industries including:
Cleaning and commercial services
We know that SMEs with significant field operations need their maintenance, repairs, on-site, and in-home services to drive profits and contribute towards strategic business objectives.
We’re skilled in delivering ERP systems that enable functionality such as:
Service quotes and contract management
Service team resource allocation, scheduling, and routing
Recording parts and labour against jobs/time logged
Monitoring van stock and replenishments
Mobile apps to issue jobs and record tasks in real-time
Service call management including ad hoc requests
Managing warranty details and non-warranty servicing
Inventory management and predictive purchasing
Collecting customer sign-off and invoicing on-the-go
Leverage Technologies is a highly awarded partner and reseller of world-class ERP solutions:
Your business can benefit from built-in field service management capabilities including:
Standard service management functions include being able to record warranties, service contracts, products, serial numbers; manage customer service enquiries; track the history of items from sale throughout service period; assign technicians and territories to customers; set response times and call volume/duration limits for customers; and analyse and report against performance.
Field Service module is a core inclusion, enabling you to manage contracts and maintenance schedules, use a visual calendar to plan jobs, manage service calls, match suitably qualified staff to jobs, allocate and purchase parts/ and materials, plan optimal service routes, and manage a mobile team using real-time alerts and updates. Field service KPIs can be monitored using intuitive and interactive dashboards within MYOB Advanced.
Our experienced team of consultants and technical specialists in offices in NSW, VIC, and QLD, are ready to help you configure and customise these powerful ERP solutions to match your business requirements. That includes in-house skills in integrating third-party applications and managing custom development projects.
Why implement an ERP solution that supports field service?
Without an integrated field service solution, you will not get a complete picture of your customer journey, outputs, costs, team performance, financial position, and progress towards high-level business goals.
An ERP solution with integrated service management features ensures fieldwork is delivered in harmony with other functions including invoicing, purchasing, production, inventory management, sales, customer service, financial management, and business intelligence reporting.
With the right ERP tailored to your business structure, processes, and workflows you can:
Retain and motivate field staff through mobile-friendly systems that make their work easier
Reduce the timeframe from quote to service completion to payment, and improve cash flow
Provide more responsive and personalised customer service over the customer lifecycle
Capture, analyse, and act on company-wide data for reporting, planning, and decision-making
Unified business systems help you do more with less, reduce costs and duplicated effort, and give business leaders a high-level view they can use to fine-tune the customer experience.
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