Every ERP implementation requires clearly defined roles and responsibilities for both internal teams (your staff members) and external consultants (your implementation partner).

We have previously discussed some of the key reasons why you need “internal muscle” to implement an ERP system.

In this article, we will review some of the key aspects to defining your ERP “Dream Team” to ensure project success.

Why you need to define ERP implementation roles and responsibilities?

When implementing ERP (Enterprise Resource Planning) Software make sure that you clearly define (at the start of the ERP project) who will have responsibility for which parts of the ERP system implementation.

You also need to define:

  • ERP implementation team members
  • ERP project team structure
  • ERP project team roles

Understand and account for the fact that your team will need to take responsibility for certain parts of the implementation. ERP Training, user acceptance testing, and the system blueprint will all require time and input from your internal team. Set realistic go-live dates so that your team has enough time to do their daily tasks.

Key ERP implementation team roles and responsibilities

Internal project management – your ERP implementation partner will provide project management resource to guide you through the project. Do not underestimate the importance of having your own internal project manager to manage budget, expectations, coordinate training and user feedback, track and follow up on user acceptance testing and report on progress to senior management.

Super users – make sure that you appoint super users to each functional area of your ERP Software implementation (finance, sales, logistics etc.). Super users will take responsibility for coordinating training, user testing and feedback in their department.

Admin superuser –When implementing ERP software you can ensure a lower cost of ownership by training one of your more technical users as a systems administrator. The systems administrator will take responsibility for day to day ERP Software administrative tasks – setting up new users, basic support for user queries, user authorisations and reporting.

Senior management participation – all good ERP Software implementation methodologies refer to the fact that buy-in from senior management is required for a successful implementation of ERP solutions. I would argue that you need more than senior management buy-in – you need senior management input into some key design phases of the ERP implementation. The amount of senior management participation required will depend on the size of your organisation. In smaller companies where the senior management is actively involved in several day-to-day business activities, you will definitely want to make sure that the senior team is involved in the more strategic design workshops. If you do not involve senior management you might spend time configuring your solution only to find out that the end result is not what management wants.


Implementing an ERP needs clearly defined roles and responsibilities of all parties involved.

Ensure that your ERP implementation partner provides a detailed project plan which highlights areas of responsibility for the ERP implementation. How much internal time needs to be allocated to all ERP project tasks and on what dates are some important inclusions in the project plan.

Clearly defining roles and responsibilities are an important step in the implementation of successful ERP software solutions. The ultimate advice is to spend some time on this aspect of your ERP planning to ensure project success.

The team at Leverage Technologies has helped more than 250 Australian organisations with their ERP software requirements. Call 1300 045 046 or email [email protected] to speak to a consultant in Sydney, Melbourne or Brisbane.