Our recent SAP Business One customer webinar was a practical session covering the latest SAP Business One FP 2608 release updates, with a clear focus on the Web Client and AI.
- An overview of the SAP Business One FP 2608 Release
- Key updates relating to the SAP Business One Web Client
- How AI is becoming part of the SAP Business One roadmap
- Practical AI considerations, including readiness, security and guardrails
Hosted by Warren Roberts, SAP Business One General Manager, and Leo Dreyer, AI General Manager, the session was designed for SAP Business One customers who want to understand what the FP 2608 Release means in practice and how AI can be approached securely and effectively.
The FP 2608 Release Puts the Web Client Front and Centre
Warren Roberts opened the session by explaining that the SAP Business One Web Client was the central focus of the FP 2608 Release discussion.
The Web Client is designed to make more SAP Business One functionality available through a browser-based experience. The webinar showed customers where the Web Client is now stronger, how it compares with the GUI client, and why FP 2608 is an important step towards broader everyday use.
During the live demonstration, customers saw:
- Personalised home pages
- Enterprise search
- Enhanced approvals
- Job scheduling
- Process maps
- Interactive analytics
- Embedded AI capabilities
Warren also highlighted productivity improvements that are only available in the Web Client, including the ability to schedule processes such as MRP runs in the background. “They built an engine that’ll run it in the background, which I think is a tremendous step forward in functionality.” Warren Roberts
AI Is Now Built Into SAP Business One
AI was also covered as part of the webinar because it is becoming part of the SAP Business One roadmap and the broader ERP conversation. Warren showed how embedded AI can support practical tasks inside SAP Business One, including query generation, data analysis and contextual assistance. The value is not simply that AI is available, but that it is being connected to the business data and workflows customers already use. For example, a user could describe the report they need in plain English and have AI assist with creating the underlying SQL query.
“A customer sales report showing the total sales value by item for the last three quarters, grouped by quarter.”
From that instruction, the system can generate the query and present the results for review. This gives users a faster way to access information without needing to manually build complex reports from scratch.
“There’s not a meeting in 2026 where AI is not mentioned”
The second half of the webinar was delivered by Leo Dreyer, who provided a practical overview of the AI landscape and what it means for SAP Business One customers. “There’s not a meeting in 2026 where AI is not mentioned to some degree.” Leo explained that many organisations are interested in AI but are still unsure where to begin. In most cases, the issue is not access to technology. The bigger challenge is knowing how to apply AI safely, responsibly and in areas where it can deliver measurable business value.
Start With Business Problems, Not Technology
One of the strongest messages from the session was that organisations should avoid chasing technology for its own sake.
“Don’t start with tooling.” Leo Dreyer
The better approach is to identify repetitive, manual or time consuming processes first, then assess whether AI can improve speed, accuracy, visibility or customer service. Examples discussed included:
- Automated sales order processing
- Financial analysis
- Accounts receivable management
- Reporting and dashboard generation
- Customer service automation
- Executive board reporting
The aim should not be to implement AI for the sake of it. The aim should be to reduce administrative effort, improve decision making and give people more time to focus on higher value work.
Security and Governance Cannot Be Ignored
AI governance was one of the most important themes from the webinar because the risks are not theoretical. Employees may already be using AI tools without fully understanding how company or customer information is being handled. Leo warned that many employees are unknowingly exposing company data by using consumer AI tools without understanding how those platforms use submitted information.
The discussion covered:
- Data privacy
- AI governance
- User permissions
- Security controls
- Human oversight
- Responsible AI adoption
Leo stressed that businesses need clear guardrails around AI usage. Before introducing AI into operational processes, employees need to understand how company information is handled, what tools are approved and where human oversight is required.
The Future Is Not Humans Versus AI
Leo also addressed a common concern about AI and jobs. His view was that AI should be treated as support for people, not a replacement for them –“I see these as co-workers, not as replacements of humans.” Leo’s view is that AI will increasingly handle repetitive tasks, while employees focus on decision making, oversight and business improvement.
