Challenges – The IT reseller / services industry in Australia is a highly competitive and growing market. Many IT resellers currently use tier 3 accounting solutions for finance with separate solutions for timesheets and project / operational control. The challenge is to find a low cost integrated solution for finance, CRM, timesheets, project control and inventory (associated with the job or project).
Experience – The team at Leverage Technologies has been involved in more than twelve implementations of SAP Business One for IT resellers. These implementations are usually for larger resellers involved in providing IT equipment and services.
Functional requirements addressed –
- Profitability by project / service
- Timesheets
- WIP tracking
- Integrated CRM
- Helpdesk
- Workflow / approvals
- Document management
- Total system integration
Solutions – SAP Business One / Enprise.